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User Agreement between the user (You) and Euro Africa Travel Ltd. Please read these Terms and Conditions before making any booking. When you make a purchase through our Website or Call Centre, it means you have agreed to accept these Terms and Conditions without qualification. If you disagree with any part of the Terms and conditions, you may not use the site in any way or make a booking.
All correspondence regarding customer service or your booking should be sent to Customer Services, Euro Africa Travel, 120 Mile End road London E1 4UN, United Kingdom or emailed to [email protected]
Many of the flights and flight inclusive holidaysm on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate
When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.
We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
A 'booking' means any order for products or services you make through our website or Call Centre which is accepted by us. Acceptance will be made by Euro Africa Travel (and a contract concluded) when we have received full payment from you and sent a confirmation invoice and receipt by post or email (from either Euro Africa Travel or the relevant Airline).
These booking conditions govern all bookings with EURO AFRICA Travel Ltd whose registered office is at 120 Mile End Road London E1 4UN. How the booking conditions apply to you vary depending on whether you have booked a package or other travel arrangements.
A package is a combination of at least two of the following a) transport b) accommodation c) another tourist service which forms a significant part of your booking, providing those two or more components are sold to you at the same time at an inclusive price with full payment being made to EURO AFRICA Travel. Anything else (e.g. air tickets only, air tickets and accommodation booked at different times, cruises and packages arranged by a third party tour operator where we act as their agents) constitutes other travel arrangements.
Euro Africa Travel acts as disclosed Agent for the Airline and your contract will be subject to the Airline's own terms and conditions which could limit or exclude liability to you often in accordance with international conventions. Airline's terms and conditions including fare rules will apply in addition to those set out here. The Airline's terms and conditions may include provisions relating to payment procedures, default, liability, cancellations, changes of bookings and refunds (if available) and any other restrictions.
You are responsible for complying with any airline conditions in relation to check-in times, re-confirmation of flights or other matters.
Euro Africa strongly recommends that you take out insurance for any travel arrangement especially as there may be circumstances where neither Euro Africa Travel nor the Airline can accept liability (e.g. delays or cancellations beyond our control). The insurance cover must include cancellation charges, unexpected curtailment of your holiday, medical and repatriation expenses including air ambulance, personal accident, delay, loss or damage to your personal effects, theft, etc.
Please note that in relation to air fares there are additional terms specific to that fare. For example, tickets are normally non-changeable and non-refundable. In addition, the majority of airlines reserve the right to make schedule changes and cancel confirmed bookings. While Euro Africa Travel, as Agent, is not responsible for such schedule changes or cancellations, we will provide you with any reasonable assistance you require via our customer services.
The recommended minimum check-in time for international flights is 120 minutes prior to departure and for domestic flights, 90 minutes before departure. Some airlines require you to reconfirm your return flight booking at least 72 hours before travel. Failure to reconfirm your flight booking directly with the airline may result in cancellation.
Flights must be used in the order set out in your itinerary - eg a failure to use the outbound flight or first stage of a journey could invalidate the rest of the ticket.
We strongly recommend (particularly if you are flying Economy class), that you check in early if you have particular seat requests. Euro Africa Travel has no control over the allocation of seats, even if pre-booked with the airline, and can make no guarantee that specific seats will be available on departure.
Euro Africa Travel is not responsible for the costs of any transfers between airports or terminals that you may incur.
Flights priced at special fares may not take the most direct route. Some itineraries require a change of aircraft en-route. A flight that is described as direct is one where there is no need to change aircraft during the journey. However, stops may be made en-route for re-fuelling or to let passengers on and/or off. Details of any stops will be given during your booking process and are clearly identified both on the Site and on your itinerary which will be sent to you when you confirm your booking.
The times given are on the 24 hour clock system, approximate and based on outbound flights. They may vary depending on flight schedules, type of aircraft, weather conditions etc., and are indications of the hours spent actually flying (excluding time on the ground during stops en-route or when changing aircraft) and are therefore given for guidance only and are subject to alteration and confirmation.
Regulations vary with each airline, but some will refuse to carry women who will be 28 weeks or more pregnant on the date of return travel. If in doubt, please check with the airline concerned and consult your doctor. Infants must be 6 weeks old or more to travel by air and must either sit on an adult's lap or occupy a seat. Please contact the airline you are travelling with for details of appropriate seats. Generally children aged 2 years or more must occupy a seat.
In the event that you make any alteration to your flight booking (including, but not limited to, cancellations, refunds, amendments and name changes), Euro Africa Travel reserves the right to charge you an administration fee of $30 GBP per person to cover the administration costs incurred by Euro Africa Travel. These charges do not include any charges imposed directly by the Airline. Credit card fees and booking fees are non-refundable in the event of cancellation.
Delivery of your Travel Document.
The following applies to all products or services booked through our Call Centre or website:
Most tickets sold by Euro Africa Travel are e-tickets. E-ticketing is a 'paper-less' way to book flights. Once you've made your booking, it's stored electronically in the airline reservation system. Euro Africa Travel will send you a confirmation invoice and receipt email or post. You will NOT receive a physical 'e-ticket' or paper tickets to present at the airport. We recommend that you take a printout of your confirmation invoice with you, although many airlines won't ask to see this. Please note that airlines have their own rules and regulations with regard to e-ticketing. Euro Africa Travel cannot be held responsible for non-compliance with these rules and regulations and strongly recommends that you check these details with your airline in advance of travel.
Euro Africa Travel relies on the information that you provide as being accurate and therefore cannot be held responsible if your confirmation invoice and receipt does not arrive by post or email. You must notify us immediately if you change your email or postal address or contact telephone number. In addition, please check that the name on your passport matches the name on your ticket and/or booking confirmation.
CANCELLATIONS OR MODIFICATIONS BY YOU TO YOUR BOOKING
The following applies to all products or services booked through our Call Centre:
For flight bookings you may be able to cancel or modify your booking by telephoning the Euro Africa Travel call centre on 0207 2658799 from the UK (10 pence per minute from BT landlines (different charges apply to other telephone providers - please contact your operator for details)).
In the event that you make any alteration to your booking (including, but not limited to, cancellations, refunds, amendments and name changes), Euro Africa Travel reserves the right to charge you an administration fee of £25 GBP per person to cover the administration costs incurred by Euro Africa Travel. These charges do not include any charges imposed directly by the Airline. Credit card fees and booking fees are non-refundable in the event of cancellation.
In some circumstances, Euro Africa Travel or the Airline may be unable to cancel or modify a travel product or service unless we receive a written request together with payment of any extra fees and associated charges. Please note that, in relation to flights, a 'no-show' for a flight may result in your ticket being cancelled by the airline and therefore not refundable. Consequently, if you desire to change a flight booking close to the departure time, we strongly recommend that you phone Euro Africa Travel and obtain written email confirmation to that change before electing not to travel on the original flight.
TERMS AND CONDITIONS RELATING EXCLUSIVELY TO AIR TRAVEL
All Air Travel provided by Euro Africa Travel are ATOL protected (ATOL 79553) under a licence from the Civil Aviation Authority (CAA). This means that you are protected in the unlikely event of Euro Africa Travel's insolvency in that the CAA will ensure that you are not stranded abroad and arrangements will be made to refund any money you have paid to us for an advance booking.
These terms and conditions will be subject to the specific Air Travel terms and conditions which must be accepted by you prior to making your booking.
Any package booked under ATOL of Euro Africa Travel. Euro Africa Travel is contractually responsible for the travel and holiday arrangements for our customers. If the airline providing the flights fails, the Euro Africa Travel will make alternative arrangements so that its our customers can continue to travel on holiday or fly home.
If you book just a scheduled flight with Euro Africa Travel, if the airline providing the flights fails Euro Africa Travel will not be responsible and you are not covered under our ATOL but we recommend our customers to take airline failure insurance to cover alternative arrangements.
Changes to or Cancellation of your Flight by Euro Africa Travel
Euro Africa Travel reserves the right to make changes to your Flight where such changes are occasioned by one of its Travel Suppliers, for instance an airline cancelling a flight or route. We will notify you as soon as we can, if there is time before your departure. Your confirmation will show you the planned timings as of the date of the confirmation.
If you are notified of any Major Changes to your Flight after we have confirmed your booking but before you travel, you can either accept these new arrangements (and recover any difference in price) or cancel your Flight and receive a full refund from Euro Africa Travel.
Major Changes shall include: a change in your departure or arrival flight by more than 12 hours; a change in the length of your holiday; or a change in the airport you depart or arrive from (except where the airports are in the same cities).
Euro Africa Travel will not be liable to you for any compensation if forced to cancel or make any changes to your Flight as a result of events outside our control and which neither Euro Africa Travel nor its Travel Suppliers could reasonably foresee. Events outside our control include: war; threats of war; terrorism; riots; civil unrest; natural and nuclear disasters; actual or potential weather conditions; health risks; industrial disputes; technical problems with transport; closed or congested airports; and any force majeure events.
Full payment (cleared funds) for all Flight is required at the time of booking. Euro Africa Travel will not accept responsibility for cash or cheques sent through the post.
Before payment is received in full, Euro Africa Travel is not obliged to issue any tickets, confirmations or other travel documents. However, you shall in all cases remain liable for payment of the amounts agreed for the travel products and services ordered. Euro Africa Travel is an IATA Ticketing Agent - your tickets for scheduled flights will be sent to you within 24 hours of payment being cleared.
Payment can be made by cash or all major debit and credit cards. Payment by cheque will require 7 working days to clear. Euro Africa Travel reserves the right to charge you in addition for any handling fees we incur in relation to bookings made by credit card. You will be notified of the relevant charges at the time of booking. Euro Africa Travel reserves the right to pass on any charges relating to card charge backs. If your booking is being paid for with a third party credit card we may require written authorisation to be provided by the card-holder.
Euro Africa Travel or the Travel Supplier reserves the right only to deliver confirmation invoice, receipt or other travel documents to your credit card billing address when requested to do so by the credit card issuer. All postal address must be valid at the time of booking.
Failure to supply the correct credit or debit card billing address information may result in the cancellation of your booking, delays to the issue of your tickets and may make the fare(s) subject to increase. Please ensure that the billing address details you give match those on your billing statement.
Further, in an effort to minimise the effects of credit card fraud, we reserve the right to carry out random checks, including checks of the electoral roll, and may request you to either fax or post to us proof of your address and a copy of the credit card and recent statement before issuing any tickets.
Refunds will be processed to the form of payment used at the time of booking. This will be made payable to the person who made the original payment. Please allow 6-8 weeks for refund to be processed. Monies will not be paid to you until they have been received by us from the relevant airline.
Taxes fluctuate in line with exchange rates.
PASSPORTS, VISAS AND HEALTH REQUIREMENTS
The information in this section is valid for British Citizens only. Non-British Citizens (including: citizens of British Dependent Territories; those who hold their citizenship by virtue of a connection with Gibraltar; British subjects who have a right of abode in the United Kingdom; and EC and other nationals) should consult the Embassy of their destination country and the Home Office Immigration Department regarding any special documentation for the countries they are visiting or for return to the UK.
Some overseas countries have an immigration requirement that your passport is valid for a minimum period after you enter that country, typically 6 months. If your passport has less than a year to run, please ensure you have a passport valid at least for the duration of your trip, although we recommend that you ask the Passport Agency before you travel to make sure. For further information about your UK passport and applications for renewal please visit the UK Passport website at www.ukpa.gov.uk if your passport is in its final year of validity, we advise you confirm the requirements of the destination before making final travel plans.
Children not already included on a valid British passport will need to hold their own passport if they are to travel abroad. Children who were included on a passport before 5 October 1998 may continue to travel with the passport holder until:
* The child reaches the age of 16; or
* The passport on which the child is included expires; or
* The passport on which the child is included is replaced or an amendment results in the issue of a new passport.
The name on the passport must match the name on the ticket, otherwise you may not be able to travel and insurance may be invalid. If, after booking a flight but before travelling, any member of your party changes their name, e.g. as a result of getting married, we must be notified immediately so that we can try to make the necessary changes to your documentation.
Travellers to the United States: It is important that all travellers to the United States take note of the following:
A visa will be necessary for entry to the United States unless passengers are eligible under the Visa Waiver Scheme. The Visa Waiver Scheme allows holders of full British Citizens Passports who have the right of abode in the UK to complete a Visa Waiver Form and submit this on arrival. You must ensure that you comply with all US Government requirements as per the Visa Waiver Form before confirming your booking.
All British passport holders, including children, travelling to the USA under the VWP (Visa Waiver Program) will need their own machine-readable passports (MRP). This means that anyone without a MRP, including children who are currently on a parent's passport, will need a visa to travel to the USA. A British Passport is machine-readable when the white strip at the foot of the personal data page (at the back of the passport) bears two lines of print. If there's no white strip, or the white strip is blank, then the passport is not machine-readable.
For further details on entry requirements for the USA, check the US Embassy website: www.usembassy.org.uk or the Foreign & Commonwealth Office: www.fco.gov.uk.
If you are not a British citizen, you should contact your Embassy for information and advice on the visa requirements of the countries you propose to visit.
Please note: Passport and visa regulations can change and you should therefore check with the relevant embassy well in advance of travel. It is your responsibility to be in possession of a valid passport and if appropriate, a visa. It can often take some time to obtain a visa, so you are advised to apply in plenty of time. We accept no responsibility for customers who do not possess the correct documents.
It is your responsibility to check and comply with any health requirements. We recommend that British Citizens visit the 'Health Advice for Travellers' section of the Department of Health's website at www.dh.gov.uk/PolicyAndGuidance or speak to their GP. Non-British Citizens should make enquiries at their own country's Department of Health or similar advisory body.
OTHER GENERALLY APPLICABLE TERMS
Your rights under EC Regulation 261/2004 if your flight is cancelled, delayed or your are denied boarding
If you are travelling into or out of the EU, or on an EU carrier, you may have rights which you can assert against the relevant airline in the event that your flight is cancelled, delayed or you are denied boarding. For more information about EC Regulation 261/2004, please click here.
Liability of Euro Africa Travel
Euro Africa Travel does not accept liability where the failure to provide part or all of your booking, death or personal injury is not caused by any fault of us, our agents or Travel Suppliers. In respect of international travel by air, sea and rail, our liability will be limited in the manner provided by the relevant international conventions.
Where Euro Africa Travel is liable for direct loss this will be limited to a maximum of the total price of the products or services in respect of which a claim is made (save for the case of death or personal injury in respect of which there is no limit).
Euro Africa Travel will not be liable for any indirect or consequential loss of any kind in contract, tort or otherwise arising out of your purchase of travel products or services through our Call Centre.
Queries and Complaints relating to your Booking
Please contact our customer services team, if you have any other enquiries or complaints relating to your booking prior to departure.
All airlines are required to collect Advance Passenger Information from passengers before travel to or from the USA and certain other countries. You agree to supply this information to Euro Africa Travel and consent to Euro Africa Travel passing this information to the airlines who may onward disclose it to foreign authorities. If you do not supply Advance Passenger Information, you may be refused entry to these countries. It is also important that the information is accurate so that you do not have any delay when you pass through Immigration on arrival in these countries. The information you will be asked to provide will depend on the country you are visiting but will include passport information, city and country of residence and destination address if travelling to the USA (for all travellers on your booking).
If you are travelling to a country that requires Advance Passenger information, Euro Africa Travel will ask you to fill out this information on the confirmation page after you have completed your booking. If you do not have the information to hand, Euro Africa Travel will send you an email confirmation containing a link where you can enter the information manually at any time before your departure.
It is your responsibility to ensure that you do not behave in a way which is inappropriate or causes offence or danger to others or which risks damage to property belonging to others (including but not limited to drunkenness, air rage) whilst on your holiday or using a service/product. If your behavior is inappropriate and/or causes offence, or damage to others, or risks damage to property belonging to others, we and/or our Travel Suppliers (e.g. airline staff) may cancel you booking, in which case our and our Travel Supplier's responsibility to you will cease immediately and you will not be eligible for any refunds, payments of compensation and/or any reimbursement of any cost or expenses you may incur as a result of such termination. Further, you will be liable to reimburse us for any expenses we incur as a result of such termination.
You agree to be bound by the following obligations, including without limitation:
You accept financial responsibility for all transactions made under your name or account.
You must be 18 years of age or over and have legal capacity.
You warrant that all information you provide about yourself or members of your household shall be true and accurate.
Euro Africa Travel reserves the rights not to serve you if you are rude to our staff members. Rudeness, abusive, threatening behaviour or racist remarks will not be tolerated.
Euro Africa Travel shall not be liable for any failure in the course of this Agreement if the same shall arise out of a force majeure event. This shall include without limitation government intervention, wars, civil commotion, hijacking, fire, flood, accident, storm, strikes, lockouts, terrorist attacks, or industrial action affecting Euro Africa Travel or its suppliers.
Euro Africa Travel uses secure technology in order to safeguard personal information and financial transactions. Euro Africa Travel complies with the procedures and security standards as further set out in the Euro Africa Travel Security Policy.
The air holidays shown are ATOL Protected by the Civil Aviation Authority, and we act as agents for licensed tour operators; the relevant ATOL number is displayed with each holiday shown. The flight bookings we make are also ATOL Protected, except when tickets for scheduled flights are sent to you within 24 hours of payment being accepted, or where your payment is made direct to airlines. ATOL Protection extends primarily to customers who book and pay in the United Kingdom. If your booking is ATOL protected, this will be clearly stated in your confirmation invoice/email. Visit www.atol.org.uk if you want to know more.
Changes to Terms and Conditions
Euro Africa Travel reserves the right to change or update the Terms and Conditions from time to time without prior notice to Users.
These terms and conditions form a contract between you and Euro Africa Travel, and this Contract is governed by English law. You agree that any disputes will be dealt with in the English Courts.